📄️ General Questions and Answers
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📄️ Lost or Forgotten Packing Key
We do not have access to the unencrypted customer Packing Key. This security feature of the Passpack solution prevents even Passpack employees from seeing anything sensitive. If the Packing Key is lost, we recommend trying to recover it first. If that does not work, the only option is to delete the account and for you to set up a new Passpack account.
📄️ Lost Access to MFA
Please contact Passpack Customer Service and our team will assist you in regaining access to your Passpack account.